Refund and returns

Returns

You have right to return your product within 14 days of delivery. After this time no refund will be issued.

Please in the first case contact us to discuss reasons for return. You can contact us directly on 07393177987 or by email sales@ezzacricket.com

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Bats must be returned with no scratches, dents or any signs of use.

No refund will be offered on services such as 'knocking in'.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Bat replacement policy

Due to wood being a natural material, cracks and damage will happen inevitably at some point during the bat’s lifespan.

If the said damage happens very early in its life (i.e a couple of uses) and you wish to return it to us we will honour a replacement providing we are satisfied the preparation process of the new bat has been carried out properly and that the bat is no longer fit for use.

We may recommend a repair is carried out on the damage rather than a replacement.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@ezzacricket.com

Shipping

To return your product, you should mail your product to: EZZA Cricket Ltd, 7 Finch Way, Burghfield Common, Reading, Berkshire, RG7 3XT.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Frequently Asked Questions

Please reach us at sales@ezzacricket.com if you cannot find an answer to your question.

How much do you charge for delivery?

We charge a standard rate of £10 for UK delivery. For small individual items please contact us in advance as we could send it using Royal Mail which is cheaper. For overseas, Ireland, Channel Islands, Isle of Man and Scottish Highlands please contact us in advance and we will provide you with a shipping quote.

How long does delivery take?

Please allow 7 to 10 days. If for any reason there may be a slight delay with processing your order you will be contacted as soon as possible to advise

How many grains should a bat have?

There are no set rules when it comes to bat grains and their effect on performance. Bats with wider do seem to last longer. A bat with 6-8 straight grains is a good quality

What makes a good bat?

The answer is that it depends on the taste of the customer and the skill of the bat maker. A bat should always be chosen on “feel” and not merely what it looks like. There are bound to be some small knots or blemishes on the bat, after all it is a natural product and cannot be expected to be perfect, with no faults at all.

The only main differences in the grade are the visual appearance of the wood including amounts of butterfly stain plus the number of blemishes or knots on the blade and the straightness of the grain. Generally the more colour in the blade the lower the grade, there is however negligible difference in the playing ability, it is purely a perception that if it looks good it will play well, this is not the case.

Why should I knock my bat in?

Correctly knocking in and oiling your bat will allow it to perform better and give it the best odds of a long life.

Do your play Cricket yourselves?

Yes, I have been playing cricket for over 30 years in local leagues, unfortunately never more than an average village cricketer. I'm a Level three ECB Coach and currently manage my daughters under 13 team.

How long have EZZA Cricket been in business for?

We started as an official business in early 2022. But we have been doing bat repairs for players in the Berkshire area for over 15 years

Can I order over the phone?

Yes, our number is 07393177987 and we will be able to take orders at any time over the phone, you will just need to provide delivery and payment details.